Policies Built on Trust & Transparency

Our Client Policies at a Glance

• Client must provide full details of services required before booking (service type, location, date and time).
• Payment can be made via bank transfer or mobile transfer. Payment should not be done with cash.
• Large jobs may require a 50% upfront deposit.
• No delay of payment when job is completed.
• Client should notify us of all valuables in the work area.
• Client should cover or move fragile items themselves.
• After the job, a walkthrough is done to confirm all items are intact.
• Cancellation less than 24 hours before scheduled service may incur a small fee (unless urgent, unavoidable circumstance).
• Rescheduling is possible subject to vendor availability.
• Client can report any issue within 24 hours after service.
• Issues will be resolved either by redo of service or partial refund (if justified).
• The platform is not liable for client negligence, but will mediate disputes fairly.
• Client and vendor must report issues immediately.
• Walkthroughs before and after services are mandatory for jobs in the client's property.
• Client satisfaction is a priority; feedback is encouraged.
• Vendors are rated and monitored for consistent quality.
• The platform reserves the right to remove unverified vendors or clients showing suspicious behavior.